What are chatbots & how do you use them?

Chatbots are most commonly used on business websites. When you have spent a couple of minutes on a website, you can see a chat or voice messaging prompt pop up on the screen. Those are chatbots. Chatbots had a humble start as computer programs that used keywords and pattern matching to respond to users’ questions based on a pre-written script.

What is a voice-enabled chatbot?

Voice-enabled chatbots. This type of chatbot is the future of this technology. Voice-enabled chatbots use spoken dialogue from users as input that prompts responses or creative tasks. Developers can create these chatbots using text-to-speech and voice recognition APIs. Examples include Amazon Alexa and Apple's Siri.

Are chatbots the future of business?

These conversational programs have proved a popular application of advanced tech, such as machine learning and natural language processing (NLP). And all the signs are there that chatbots will continue to play a role in business for years to come – so learning as much as possible about them means you’re well-placed to benefit in the long-term.

What is the difference between chatbot and AI chatbot?

The terms chatbot, AI chatbot and virtual agent are often used interchangeably, which can cause confusion. While the technologies these terms refer to are closely related, subtle distinctions yield important differences in their respective capabilities. Chatbot is the most inclusive, catch-all term.